Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- HotelComputers.com ships via UPS and bases shipping costs off UPS rates. We may not always be able to ship to all locations. Items are usually shipped 5-7 business days after the order is placed. We always strive for faster shipping times, but each computer is manually customized for each customer and this process can take up to two days per computer.
- Privacy & Security
- HotelComputers.com utilizes SSL certificates to encrypt your payment information. Your account information is also protected via SSL.
- Returns & Replacements
- HotelComputers.com will accept returns up to 30 days after the item has been delivered. All items are subject to a 15% restocking and reconfiguration fee. To qualify for a return, the item must be in new condition and unused by the public (non-hotel staff).
- Ordering
- Ordering is initiated by clicking 'add to cart' on the item or category summary page. Once items are placed in your cart, customers are required to checkout and place payment. As soon as payment clears, your order has been placed and HotelComputers.com will begin the process of fulfilling the order.
- Payment, Pricing & Promotions
- Upon checkout, you will be able to view all pricing and payment options. You will also see all running promotions.
- Viewing Orders
- You may view your order and the order status by logging into your account.
- Updating Account Information
- You may update your account information by logging into your account.